In accordance with your statutory rights as a consumer, claims for refunds, replacements or repairs will be offered as applicable if goods are found to:
- Not be of satisfactory quality
- Not be fit for the purpose for which they were sold
- Not correspond with their description
- Not correspond with a sample on display, and/or
- Be sold without good title.
The cost of returning goods under their rights indicated above will be paid by us and refunded. Goods returned to us as none faulty within 7 days from receipt will warrant a full refund and any goods which are found to have no fault after the 7 days will incur a handling charge of 10% of the items value and excludes the refund of return postage charges.
Under the Distance Selling Regulations 2000, when you buy mail order goods over the internet (or mail order goods by telephone) you have the right to cancel your contract at any time up to 7 working days after the receipt. You must notify us of your intention to cancel the contract under these provisions, within the cancellation period and preferably in writing (we will issue you with a returns number to include with your return). You must take reasonable care of the goods whilst in your possession, and they must be returned promptly and in their original condition with adequate packing to ensure their safe arrival. You are entitled to remove the goods from their packaging for reasonable examination but you may be liable for any loss of value resulting from any damage or alteration caused whilst in your possession. Any item where it is sold in a sealed bag i.e. in kit form, these bags should remain intact.
Returns must be given a returns number by contacting us before returning the good via telephone on 01642 909794 or email firstname.lastname@example.org or in writing to: Peters Spares Model Railways Ltd, 2J / 2H Brighouse Business Village, Riverside Park, Middlesbrough, TS2 1RT
Please be aware that any cost of returning none faulty the goods under these provisions is to be paid for by you the customer, we strongly recommend that you return goods with some form of insurance. (In case items are lost or damaged.) We advise that you insure the goods for their full value during return transit by using a courier or Special Delivery. Any damage caused by the return of goods making them ineligible for a refund must be claimed for by the sender (customer).
Please note that certain goods are exempt, such as goods made specifically to order and perishable goods, by the Regulations from the cancellation rights detailed above.
Items such as magazines, catalogues and CD/DVD's are also excluded.
Please examine all delivered goods as soon as reasonably possible after delivery and notify us of any problem with the goods should any be found. We will need to claim against our shippers or couriers for items they damage in transit while being sent to you and request you keep all packaging materials with the goods in order to ensure such a claim is not invalidated. Couriers will need a signature on delivery, and any claims for lost or damaged parcels will need to be notified to us promptly so that we can investigate as soon as possible.
The above statements are not a full indication of all your rights as a consumer.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm