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| About Us Peters Spares Model Railways Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page or at sales@petersspares.com Our Contact details: Peters Spares Model Railways Ltd 2J Brighouse Business Village Riverside Park Middlesbrough Teesside TS2 1RT United Kingdom Phone: 01642 909794 Fax: Email: sales [at] petersspares [dot] com VAT Registration Number 983 9762 50 All items Shown on our web site have One - Two prices if there is one price this is the Price you will pay, if Two prices are shown the Higher is the RRP Price the lower is the price you pay. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. The stock levels are shown just under the RRP Price & Our Price. The Add to cart quantity can be altered to suit your order then click 'add to cart'. The web site will allow you to order more than what is held in stock as long as the add to cart button is active, if you wish to do this please note there will be a small delay while we order the extra goods in for you. If the product shows out of stock the item can't be ordered until new stock arrives. We accept credit and debit card payments. If you are shopping from Outside the UK, place your order and your credit or debit card company will convert the transaction to your own currency. We accept all cards eccept American Express. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Orders by Credit or Debit card must be over the value of £5.00 When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If you wish to pay in store or by cheque please call in or call 01642 909794 and we can take your order and reserve the items for 7 days. All items Shown on our web site have One - Two prices if there is one price this is the Price you will pay, if Two prices are shown the Higher is the RRP Price the lower is the price you pay. |
| Shipping And Handling UK DELIVERIES We currently ship via Royal Mail and various courier services. We quote standard shipping rates for UK delivery on our website based on the value of the shopping added to you cart. Orders received on Saturdays / Sundays will be shipped on the following Monday and if reveived on Bank Holidays will be sent the following Tuesday. Courier Service We do require a Home telephone number and a delivery date or special instructions of where to leave courier parcels if no one is home. Our Current Postage rates are: UK Orders £0.00 up to £10.00 £3.00 By Royal Mail Postage and Packing. Standard Royal Mail delivery is covered for a Retail value of £50 for the complete parcel to cover loss or damage. UK Orders £10.01 up to £25.00 £3.50 By Royal Mail Postage and Packing Standard Royal Mail delivery is covered for a Retail value of £50 for the complete parcel to cover loss or damage. UK orders £25.01 up to £50.00 £4.50 By Royal Mail Postage and Packing Standard Royal Mail delivery is covered for a Retail value of £50 for the complete parcel to cover loss or damage. UK orders £50.01 up to £500.00 (Except Southern Ireland & Scottish Highlands) £6.99 By Courier / Shipping Company or Special Delivery Items are insured up to £500. These deliveries must be signed for. Any orders over £500.00 are £14.00 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. Claims for lost Royal Mail parcels can not be made until 14 working days have elapsed for UK deliverys, Overseas after 30 days have elapsed. Claims for damaged parcels must be made to us as soon as possible. Claims will be submitted by us to Royal Mail in writing and take approximately 14 days to be for reply from Royal Mail, you will be contacted after this time to offer replacement goods or a full refund. Claims for lost or damaged parcels sent by Special Delivery can not be made until 10 working days have elapsed. Claims will be submitted by us to Royal Mail in writing and take approximately 14 days to be determined by Royal Mail, you will be contacted after this time to offer replacement goods or a full refund. Claims to Couriers or Shipping Companies will be submitted in writing by us within 7 days of loss or damage and may take up to 6 weeks to be determined by the Courier or Shipping Company, you will be contacted after this time to offer replacement goods or a full refund. OVERSEAS DELIVERIES. At this time we are still building the web site an are working on securing overseas quotes. We are more than happy to quote personally for shipping outside of the UK. Please email us for more details or place your order and we can quote postage by email (the site is set up with a default of £25.00 for overseas to allow the order to be recieved, this will not be charged untill you quote is finalised and agreed by the customer.) You can also email us at sales@petersspares.com or telephone us on 00 44 1642 909794. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you within 1-2 business days . International orders are generally received in under 3 days. Mail is collected from our store Monday to Friday at 4pm we will try to ship all orders received the before 1.30pm as much as is humanly possible. |
| Back Orders If your item is not in stock for any reason, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait for the item to be delivered by our suppliers. |
| Tax Charges For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. (Please see our Terms for more information). |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01642 909794 (International +44 01642 909794) or fax us on or write to us at 2J Brighouse Business Village Riverside Park Middlesbrough Teesside TS2 1RT United Kingdom |
| Privacy Policy Peters Spares Model Railways Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Any customer that wishes for thier details to be removed from our system(s) is able to do so by contact us in writing and we will be happy to do this for you. |
| Returns Policy In accordance with your statutory rights as a consumer, claims for refunds, replacements or repairs will be offered as applicable if goods are found to Not be of satisfactory quality Not be fit for the purpose for which they were sold Not correspond with their description Not correspond with a sample on display, and/or Be sold without good title. The cost of returning goods under their rights indicated above will be paid by us and refunded. Goods returned to us as none faulty within 7 days from receipt will warrant a full refund and any goods which are found to have no fault after the 7 days will incur a handling charge of 10% of the items value and excludes the refund of return postage charges. Under the Distance Selling Regulations 2000, when you buy mail order goods over the internet (or mail order goods by telephone) you have the right to cancel your contract at any time up to 7 working days after the receipt. You must notify us of your intention to cancel the contract under these provisions, within the cancellation period and preferably in writing (we will issue you with a returns number to include with your return). You must take reasonable care of the goods whilst in your possession, and they must be returned promptly and in their original condition with adequate packing to ensure their safe arrival. You are entitled to remove the goods from their packaging for reasonable examination but you may be liable for any loss of value resulting from any damage or alteration caused whilst in your possession. Any item where it is sold in a sealed bag i.e. in kit form, these bags should remain intact. Please be aware that any cost of retuning none faulty the goods under these provisions is to be paid for by you the customer, we strongly recommend that you return goods valued at under £39.00 by standard or recorded delivery and retain the proof of posting. (The Post Office's standard compensation for first class, second class, none UK mail sent by air mail or surface mail is £39.00.) For higher value items over £39.00 we advise that you insure the goods for their full value during return transit by using a courier or Special Delivery. Any damage caused by the return of goods making them ineligible for a refund must be claimed for by the sender (customer). Please note that certain goods are exempt, such as goods made specifically to order and perishable goods, by the Regulations from the cancellation rights detailed above. Items such as magazines, catalogues and CD/DVD's are also excluded. Please examine all delivered goods as soon as reasonably possible after delivery and notify us of any problem with the goods should any be found. We will need to claim against our shippers or couriers for items they damage in transit while being sent to you and request you keep all packaging materials with the goods in order to ensure such a claim is not invalidated. Couriers will need a signature on delivery, and any claims for lost or damaged parcels will need to be notified to us promptly so that we can investigate as soon as possible. The above statements are not a full indication of all your rights as a consumer. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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