Customer Testimonials


Thank you for your most helpful response. I have to say the service was brilliant - ordered Friday afternoon, delivered Saturday morning!

Best wishes and thanks 

 

Roger Allen 

 

 

Good morning -

 

Ordered yesterday - received today - now that's what I call service - well done.

 

'Many of the cut prices operators' - offer little or no spares or even back-up service - they just don't want to know. 

 

Good to know that a reliable - traditional service still exists.

 

Thankyou

 

John Griffiths.

 

 

G'Day Peters Spares,

 

Thanks for processing this order over the phone. Having dealt with you guys in the past, service has been excellent.

 

Thanks again.

 

Regards whaeo

Safely received today with many thanks!

Very Efficient!

Kind Regards

John

 

 


Hi Peter,

Just to say Thank You
After sending you the pictures you replied with price etc and we phoned and ordered the part.
It arrived promptly the next day, and my husband has now had time to fit the motor and reassemble
the engine casing, all is in good working order and the friends we did it for are delighted.
Many thanks for the help and prompt responses.
Your email address is now in our permanent contacts!! Regards Doug and Chris Smith
Dear Sir / Madam,

I am writing to express my amazement at the speed in which I received an

order from your company at 09.30 hours this morning, the 2nd January considering

I placed the order on the 29th December during the afternoon, I think.

The person that took the order Andy H., he was very professional in all that he

did and I will most certainly use your company again, the items were well packed

and worked with no problem at all.



Once again all credit to your staff and company, for excellent service.



Yours sincerely, F.W.Penson
Richard Wilson



Question: Hi Just to say thank you again, our order arrived safe and well. Many thanks for a very speedy service. Regards Richard
Hi All,


Quick thank you for superb customer service. Ordered friday,postman delivered Sat. morning. Could not have been any quicker. Many thanks.

Frank Corr
Thanks Peter,

I am well pleased with it - it now has DCC and sound in and has been renumbered and named as 61009 'Hartebeeste' - Stratford shed's only B1 'namer', which perfectly suits my ex-GER layout.. Details picked out and just the weathering to do now. It's a great runner.
Incidentally although I've bought lots of small items from you, this was the first 'big one'......your service was/is first class. - Don Mason

Peter,

Just to say “thanks” for sending me my order (receipt ref R2942) so quickly Cheers Pete 

Hi Peter


I'm really impressed with your service! Thanks very much - I will quickly become one of your best customers!

Regards Garry Giese (Smerrfy)

Hi,
received the three packages of couplings-thank you very much,excellent service, David Jones

Morning, 

 

Just a quick Email to thank you for both your friendly and courteous service shown to me yesterday in the supply of the items as ordered and provided.

 

Rest assured you will now be my sole service provider, and I will recommend you to at least three others who I am aware are currently like myself building a layout.

 

Many thanks, Terry Bye

 

Many thanks, Terry Bye

Peter,

I have left feedback. it only allows up to 100% but i think you deserved more. I will certaily buy again, regards roger,

 

Hi Peter,

Just to confirm armature arrived safely today, have left 5*++++ feedback, thanks again for an excellent service.

Kind Regards, Tony.

Hi Peter,

I am so delighted with that Hornby tender drive motor you sent me that I have decided you are the king of spares! I guess with your 1300 items I should have known that already.

Thanks Greg

Dear Peter,

It has arrived and it is perfect. Thank you,

Duncan

Thanks for the excellent service

Regards, Colin

Hi Peter,

As You know I have been to your shop today to change the backscene, which I did and many thanks for doing that. I think your shop is brilliant and I thought is was a friendly place. Also I found your assistant was very helpful. Im sure I will be back quite soon, you will proberly be sick of seeing me when I get started. Anyway many thanks again.

Best Rgds, Don

Good morning,

My order arrived yesterday already and I am very pleased with the items and, of course your excellent and friendly service. Will be back for more. By the way, haven't really looked, but would you have a lighting system for the Hornby HST powered unit City of Newcastle (the one in BR colours) or do you have a suggestion instead.

Thanks. Raymond Bove

Hi Peter,

The cylinder block arrived today; and I very much appreciate your attending to it's despatch. I will be more than happy to purchase spares from you in the future, at times when I need them. Thanks again.

Best regards; David.

Hi! Just to inform you that blue Pullman arrived safely in its tube on Fri 9th Jul. Delighted! Have sent 5-star feedback!

Cheers! Mike W.

Hi Peter,

Yes thank you I had worked it out, and all done perfectly.

The only thing that maybe of interest to you is that thees wheels pull off the old axles very easily by using a small vice, of even 2 pairs of pliers simply by placing an amount of cloth between the wheels and what ever you are using vice / pliers etc. I have successfully done this work on 5 locos now and each time found no difficultly in pulling them off, and with zero damage! Its much better than using a punch because this way you don't leave any sign/marks of having done the work, Where as the punch may/will. I just thought you might like to include this in your listing as an option other than using a punch for the benefit of all your customers.

PS: Thanks for obtaining such a nice wide selection of spares Peter, I would be lost without your service Sir.

Kind Regards Barry Silvester

I must congratulate your company on the best service I have ever had with on line shopping, I placed my order with Marty fairly late on Friday afternoon and my order was delivered the very next morning Saturday, what a service it is a great pity that some of the big name retailers don't do as well as you. Once again thanks and congratulations for a first class service, oh and by the way the goods I received are brilliant too. I will not hesitate to use you again.

Best Regards Roy Fearnley

That's excellent service, thank you very much. It's just arrived at my desk!

James Bendall

Hi Peter

Parcel arrived today 2nd July many thanks for an prompt and excellant service .Will be posting favourable comments on RM Forum and the UK Model Shop directory ,again many thanks

regards Brian Honess

Hi,

Just to let you know ... the coaches arrive safely a few minutes ago. They were very well packed. Many thanks.

Regards, Rev'd Paul W. Mann

Hi,

just wanted to thank you on your super quick delivery, items arrived this morning. I will be passing your details to my dad who hopefully can order from you himself once i have shown him your site. Thanks once again.

Brian Starkings.

Hi Just wanted to say thank you for your excellent items, I have bought a few off from you and planning to buy some more next week.

Regards Richard

Hi

Just a courtesy note to say the items arrived OK, great packing great service. Look forward to business with you again

Chris Milner

Hi Peter,

Just to say Thank You

After sending you the pictures you replied with price etc and we phoned and ordered the part.

It arrived promptly the next day, and my husband has now had time to fit the motor and reassemble the engine casing, all is in good working order and the friends we did it for are delighted.

Many thanks for the help and prompt responses.

Your email address is now in our permanent contacts!!

Regards, Doug and Chris Smith

hello peter,

items arrived today [tuesday].your usual excellent service.thank you,

regards kevin

Hi and good morning all of my items have arrived.Great service will come back again.

Many thanks John

Payment sent. Thought you might like to know your highly recommended on www.modelrailforum.com

excellent service both lots arrived today will leave very positive feedback

thomass2271

This is just a quick note to thank you for your outstanding service on the order below. I placed it on Friday Jan 13 and it arrived in Sydney yesterday, Jan 19. As well as your obviously very prompt attention you must have a found an incredibly quick long distance carrier pigeon! Well done

Best Regards Paul Hennessey

Thanks for your very fast service,order received today, many thanks once again.

Regards Phil

Thanks for your excellent service through the year

jazza11

Thank you for the Class 47 Highland Region Engine which I received safely this morning. Already programmed it in and had it running. Very Nice.

Many thanks, Richard.

Hi

Just like to thank you for the speed of delivery of the two "N" gauge train sets that i ordered only yesterday 15th Nov 2011, The sets arrived this morning well packed at 10am and im most pleased with them, thankyou for your excellent service

Best Regards

Bob Gregson (Accrington)

Thanks very much for your prompt service. Goods arrived this morning. Just the job! I will know where to come for future spares.

Chris Hart

Hi peters spares. I would like to say a big thank you for your service on all my spares of late.

Thanks Don Crump

I popped into the shop on Friday to pick up the Class 20 and some other bits and pieces, foolishly having walked from Boro (the distance looked like nothing on google!). Having gone the distance to get to Riverside park, I ended up walking the cycle route to the Tees barrage and then home. I've cleaned D8001 up, and spruced it with a detailing pack I got from the shop. It's exactly what I wanted.

Many thanks from a very satisfied customer, Graeme Watson

Hello

I received the track bed, above order, this morning. I think this is the quickest internet response I've ever had. Super(sonic) service!!

Thanks a lot.

Regards P M Phelan

just a quick note to thankyou for the help you gave my dad over the phone.we phoned hornby who gave us your no. and called about a gear wheel for a loco,you were very helpfull and after a purchase on ebay he is back on track.thanks again.ivan and his dad.

Thank you ever so much for your prompt delivery: such speedy service is much appreciated.

Kind regards, Brian Byrne

Hi just wanted to say thanks once again for a fantastic service i recently bought this item from you for my sons birthday and soon after i realised one may not be enough so i wanted a second and as he is staying with me this weekend i hoped but didn't expect it in time but i was really pleased it arrived today ...WOW!! fast delivery great service thankyou keep up the good work i will probably need more soon so i will be coming back to you.

Thanks again. nikwolfie

Hi, Just to let you know that I received my order today. Really first class service at a great price! Thank you very much and I will no doubt be buying again from you in 2011.

Merry Christmas and a Happy New Year!

Kind regards, David

Peter, Parcel arrived safely this morning, Many thanks for excellent service, Merry Christmas.

All the best, Anton.

THANK YOU PETER , MY HORNBY CLASS 33 HAS ARRIVED, LOOKS GOOD, ILL CALL AGAIN JEFF

MERRY XMAS TO YOU...

Dear peter,

Well done, my order delivered the following day. I shall be dealing with you from now on! I dont expect I will order a lot, but I know where now to come.!

Sincerely barry Holliss

Excellent service - many thanks...

Duncan

Peters Spares My order arrived this morning at 08-30 just 7 1/2 hours after having placed the order.

Thanks for your prompt attention

Mike Sheppard

Hi Pete,

You probably saw the evaluations I left on my last order. This message is just to say how much I appreciate your excellent service and the selection you offer. I had been looking for these 2P, etc traction tyres for donkeys.

Cheers, Raymond Bove

Parcel Arrived This Morning, Very Pleased,

Thank You. - brownbasset10

Hi Peter,

Motor received safely yesterday. Now fitted and working well.

Thanks for your excellent service.

Positive feedback left on ebay.

Kind regards, John

Hi there just to say many thanks for such a fast and efficient delivery and an exceptional friendly and helpful assistance

Armand

Hi, I gave the 2-10-0 a spin at lunch time and it goes GREAT!!!!!!

Thanks for your help. I now know where to send locos for repairs!!!

Ian

Hi Peter,

as You know I have bee to your shop today to change the backscene, which I did and many thanks for doing that. I think your shop is brilliant and I thought is was a friendly place. Also I found your assistant was very helpful. Im sure I will be back quite soon, you will proberly be sick of seeing me when I get started. Anyway many thanks again.

Best Rgds, Don.

Thanks for the excellent service

Regards Colin

Hi Peter,

I am so delighted with that Hornby tender drive motor you sent me that I have decided you are the king of spares! I guess with your 1300 items I should have known that already. Now to my question. I don't think this item will help me but...You would know that in the 60's Triang had a power bogie that they put in their Continental Diesels, their Dock Shunters and their DMU sets. I have the last two of these models and they really struggle I think because of the big flange wheels on modern track. I see 3 options: find someone to grind down the flanges (I don't think I will), find a more modern power bogie which I can put in the DMU motor coach, or find a pair of power axles with centre gear wheels(is that the right term?)on the axle and wheels with more modern flanges. The last two options are why I turn to you because you would have them if anyone has. I think the wheels are 16mm diameter but maybe less with smaller flanges and the gear wheel about 11mm diameter.

Thanks Greg

Hi Peter,

just to confirm armature arrived safely today, have left 5*++++ feedback, thanks again for an excellent service.

Kind Regards, Tony.

Hi!

Just to inform you that blue Pullman arrived safely in its tube on Fri 9th Jul. Delighted! Have sent 5-star feedback!

Cheers! Mike W

 

Arrived today (14 Oct) Happy with results. Happy to deal with you all the way

from Australia

Thanks Very Much, Neville

 

Hi,

Just a quick note to let you know that the model arrived today, safe and well. Many thanks for the quick service, have left +ive feedback for you now.

Cheers

Martin

 

Order arrived today, great service.

Hope to use your services again.



Yours , John Gates

 

Many thanks for your prompt delivery, service and wonderful range of supplies.

I was able to revive 3 old loco’s from this little order J R.066 Duchess of Sutherland, Intercity 125 HST and James (from the Thomas range)

Kind regards Chris



Hello all

Train arrived safe and sound this morning, many thanks ! Well packed, a very quick delivery and an excellent price.
Again thank you !

Kind regards Ian Freezer



Hi, a big thank you to your staff, for processing / packing and posting so promptly.... Great service Thanks!

 



As a first time customer for x8466 parts , may I thank you for a great service from start to finish 5*** Cheers Phil


 

Thanks for superb mail order service - I ordered the Hornby loco on Monday morning, and it was delivered 24 hours later! I would certainly recommend you to potential customers. Melvyn Crabb

 

 

 

Ordered a LGB track cleaner on Sunday night. It arrived this morning (Tuesday) !! Thank you for such quick attention. Found you from an E-bay search - I will look at your site first next time ! Keith.



Just wanted to drop you a line to thank you for despatching my recent order. I only placed it yesterday and was very surprised to see it turn up in today's post. Very impressed with the service and look forward to shopping with you again soon



Lee

 

 

Hello Peter.

 

Hope you had a great day on Saturday.

We travelled on the train from York to Middlesbrough and took over half an hour walk from the railway station to your shop in the hot sun.

Martin met us and we sort out most of my problems.  Martin was extremely helpful, kind, understand and he explained everything to me regarding my locomotives and carriages.  He was really helpful and pleasant.  He gave my wife Mary a chair to sit on because were both tired after that long long walk.

Martin kindly drove us back to the railway station, we had 30 minutes to wait for our train so we called in the café for a quick bite. 

The conductor on the train knew us so he allowed us to sit in the First Class. wow.

All in all we had a wonderful day, one that we shall never forget.

A BIG BIG BIG Thank you to Martin and all your staff.  We shall be back or maybe order by email.

Many thanks.  I'll go and play with my trains now.

 

Barry & Mary

 

Hello,

I just want to say a sincere`Thank You`, for your very kind and helpful phone-call this morning in response to my recent email re.9F loco. traction tyres.

God bless,

Roger Phillips  

 

 

Thanks very much Peter, I like your advice.  I had thought about making

him help Grandad!  Everything arrived safely today and I know our

Grandson will be absolutely delighted with it.  Thanks for great

service!



Kind regards,

Lorraine





Hello Gentlemen,

The two Hornby items which I ordered yesterday afternoon were delivered

this morning so a big Thank You for your service and assistance

to-date....    I can assure you that a lot of people will get to know

just how good and efficient your company is....



Best regards,

Colin.



Hello,

Just thought that I would drop you a line to let you know that the above coach arrived safely this morning (Thursday 23/01/2014) & that I am delighted with it.

I am amazed that it took such a short time to come.

 

Many thanks & kind regards.

Bill Hardie.

Edinburgh

 

Hi Guys,

Just a quick note to say many, many thanks for the items and the refund for the 6th coupling. I will need another so will keep a keen eye out for your listings in future.

Thanks once again and I'll certainly be back again

Cheers

James

 

 

Hi There,



Just like to say thank you very much for my order, which was placed with

you on Monday 20th January, received all ok, excellent service.

 Hall loco spares, etc.

 

Kind regards

Fred Penson