For items that are not faulty:-
Our returns policy is as per, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that come into force in the UK on 13th June 2014.
These Regulations apply in relation to contracts entered into on or after that date.
Regulations superseded, the following do not apply in relation to contracts entered into on or after 13th June 2014— the Consumer Protection (Distance Selling) Regulations 2000, the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008.
The consumer (you) may cancel the sale at any time in the cancellation period without giving any reason, and without incurring any liability except under these provisions—
(a) where enhanced delivery chosen by consumer;
(b) where value of goods diminished by consumer handling;
(c) where goods are returned by consumer.
Normal cancellation period.
The cancellation period ends as follows for sales contracts; the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of, (a) the consumer, or (b) a person, other than the carrier, identified by the consumer to take possession of them.
Exercise of the right to withdraw or cancel.
To withdraw an offer to enter into a distance or off-premises contract, the consumer must inform the trader of the decision to withdraw it. By either phone call or Email.
To cancel a contract of sales (under regulation 29(1) Of, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations), the consumer must inform the trader of the decision to cancel it. Either by phone call or Email.
Where the consumer informs the trader by sending a communication (Phone call or Email), the consumer is to be treated as having cancelled the contract in the cancellation period if the communication is sent before the end of the period.
Peters Spares must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise.
If the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.
For the purposes of the above paragraph handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.
It is not Peters Spares responsibility to collect the goods, the consumer must—
(a) send them back, or (b) hand them over to the trader or to a person authorised by the trader to receive them.
The consumer must bear the direct cost of returning goods
The address to which goods must be sent is, Peters Spares Model Railways Ltd, Unit 2J Brighouse Business Village, Riverside Park, Middlesbrough, TS2 1RT, without undue delay and in any event not later than 14 days after the day on which the consumer informs the trader of the cancellation.
Once your goods have arrived back to the trader, we will refund you by your original payment method unless agreed by the consumer.
Return of faulty goods:-
Peters Spares Model Railways Ltd, fully complies with, The Consumer Rights Act 2015.
The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.
The following are statutory rights, under a goods contract.
Goods to be of satisfactory quality.
Goods to be fit for particular purpose.
Goods to be as described.
Other pre-contract information included in contract.
Goods to match a sample.
Goods to match a model seen or examined.
Trader to have right to supply the goods etc.
What remedies are there? If statutory rights under a goods contract are not met.
Consumer’s rights to enforce terms about goods.
Right to reject.
Partial rejection of goods.
Time limit for short-term right to reject.
Right to repair or replacement
Right to price reduction or final right to reject