News - Peters Spares Model Railways

Coronavirus Announcement: 04/01/2022
Covid-19 is forever changing and so are the rules.
Click & Collect Will operate Monday to Saturday 10am - 5pm (Please await your email to say the collection is ready not the ‘order confirmed’ email. This just means we have your order in the queue to process.) Please wait outside and we will come to you as soon as we can. Or pop into the store to collect.
Our normal hours: Monday – Saturday 10am - 5pm
Our phone system is on with limited hours Tuesday – Friday 2pm-5pm due to a lack of free staff from serving and other duties.
The large screen at our counter for extra safety is still in place.
Masks are not needed to be worn it is up to yourself if you wish to wear one.
This will continue until there are further government changes of advice or more staff availability.
EMAILS
We are continuing to reply to all emails (200+ per day). I will reply as fast as possible but this could be up to one week for none urgent emails.
PARCEL ENQUIRIES
Please DO NOT email us to tell us your parcel hasn't arrived within days or the first week (unless it was sent by courier) as Royal Mail are stating 10 working days / 2 weeks for 1st class post to arrive.
REPAIRS & DCC FITTING
Repairs and DCC fitting work has restarted but due to staffing issues they may not be a fast turnaround.
STOCK SUPPLY
Getting hold of stock is still an issue with some of our suppliers who could be working like us with reduced staff. Items we order can therefore take about 3 weeks to arrive and may not arrive at all if they have no stock. Please check th website before making a journey to buy items to save disappointment if they are not available.
RETURNS
Returns by postal services or in store.
Thank you for your custom, we aim to process all orders as fast as we can.
Thanks Peter Corbitt
www.petersspares.com