Coronavirus Announcement: 17/04/2021
We will open on the 20th April 2021.
Peters Spares Model Railways Ltd team have been working safely in the background getting all your parcels to you and operating a click & collect service on selected days.
We will of course continue to do this as it is the safest way. If you can please order online and we can get your items ready for you minimising any contact. Click & Collect Will operate Tuesday to Friday 10am - 5pm (Please await your email to say the collection is ready not the ‘order confirmed’ email. This just means we have your order in the queue to process.)
Due to the increase of mail orders, we have taken on two new staff and we are training them for our goods in and mail order departments. We are also planning a new till system with a much more functional website (eta 2-3 months). This does all take time to do so we have decided to postpone opening the retail store until Tuesday the 20th April and we will be letting customers back into the whole store. We will operate a traffic light system at the door and a one-way system Our phone system will also be going live again with limited hours from 20th April: Tuesday – Friday 2pm-5pm with social distancing so we can limit the number of customers inside to four. (We would therefore prefer customers to shop alone if possible).
We have installed a large screen at our counter for extra safety.
Our new temporary opening hours from 20th April: Tuesday – Friday 10am - 5pm
(If we can open them sooner, we will but this is staff dependant as we can’t get any more staff in the buildings and social distance.)
This will continue until there are further government changes of advice or more staff availability.
Thanks Peter
EMAILS
We are continuing to reply to all emails (200+ per day). I will reply as fast as possible but this could be up to one week for none urgent emails.
Website Stock Enquiries: They will no longer be replied to and will be deleted as at this time as we have supplier issues I just don't have the answers for you anyway, so please don't send them in as you won't get a reply. Please view the website from time to time to see if the stock level has changed.
PARCEL ENQUIRIES
Please DO NOT email us to tell us your parcel hasn't arrived within days or the first week (unless it was sent by courier) as Royal Mail are stating 10 working days / 2 weeks for 1st class post to arrive.
REPAIRS & DCC FITTING
Repairs and DCC fitting work has restarted but due to staffing issues they may not be a fast turnaround.
STOCK SUPPLY
Getting hold of stock is still an issue with our suppliers who could be working like us with reduced staff. Items we order can therefore take about 3 weeks to arrive and may not arrive at all if they have no stock. Please check th website before making a journey to buy items to save disappointment if they are not available.
RETURNS
Returns by postal services Or in store from the 20th April.
Thank you for your custom, we aim to process all orders as fast as we can.
Thanks Peter Corbitt
www.petersspares.com

Our Standard Opening Times:

SHOP CLICK AND COLLECT WEDNESDAY, THURSDAY TO FRIDAY COLLECT AND PAY WHILE AT OUR COLLECTION AREA 10-12AM AND 2-4PM. PHONE LINES THURSDAY TO FRIDAY 10-12AM AND 2-4PM.

2020 - 2021 We will be closed on:

1st January New Year’s Day

2nd April Good Friday

5th April Easter Monday

3rd May Bank Holiday

31st May Bank Holiday

30th August bank holiday

25th December Christmas Day

26th December Boxing Day

27th December Holiday

28th December Holiday

1st January New Years Day

3rd January New Year Bank Holiday

VAT  Sales For Overseas Customers

VAT Exempt Sales are automated on the website.

SALE NOW ON 

Save up to 50% off RRP on selected products see our sale section for details. Please note sale prices show our old discounted price and the new sale price it does not show the older RRP Price.

 

We have a new phone system allowing multiple calls at one time to different departments as follows:

1: Sales, for general sales enquiries and spare parts.

2: Customer Care, for any questions re existing sales or information on items purchased.

3: Repairs Desk, for current or new repairs required (not for spares enquires).

4: Accounts Dept, for trade / customer accounts.

 

If you are unable to get through we will be busy serving other customers or have staff on lunch breaks of dealing with the mail at busy times. We have answerphone at each option should you wish to leave a message.