A great range of from Peters Spares Model Railways

Coronavirus Announcement: 20/07/2021
Covid-19 is forever changing and so are the rules.
If you can please order online and we can get your items ready for you minimising any contact. Click & Collect Will operate Monday to Saturday 10am - 5pm (Please await your email to say the collection is ready not the ‘order confirmed’ email. This just means we have your order in the queue to process.) Please wait outside and we will come to you as soon as we can.
We are well on the way with the new till system with a much more functional website (eta 2 weeks).
The retail store is now open to the public. The traffic light system at the door is still in place for busy periods and a one-way system has been removed.
Our phone system is on with limited hours Tuesday – Friday 2pm-5pm due to a lack of free staff from serving and other duties.
The large screen at our counter for extra safety is still in place.
We are now back to our normal hours: Monday – Saturday 10am - 5pm
This will continue until there are further government changes of advice or more staff availability.
Thanks Peter
EMAILS
We are continuing to reply to all emails (200+ per day). I will reply as fast as possible but this could be up to one week for none urgent emails.
Website Stock Enquiries: They will no longer be replied to and will be deleted as at this time as we have supplier issues I just don't have the answers for you anyway, so please don't send them in as you won't get a reply. Please view the website from time to time to see if the stock level has changed.
PARCEL ENQUIRIES
Please DO NOT email us to tell us your parcel hasn't arrived within days or the first week (unless it was sent by courier) as Royal Mail are stating 10 working days / 2 weeks for 1st class post to arrive.
REPAIRS & DCC FITTING
Repairs and DCC fitting work has restarted but due to staffing issues they may not be a fast turnaround.
STOCK SUPPLY
Getting hold of stock is still an issue with our suppliers who could be working like us with reduced staff. Items we order can therefore take about 3 weeks to arrive and may not arrive at all if they have no stock. Please check th website before making a journey to buy items to save disappointment if they are not available.
RETURNS
Returns by postal services Or in store.
Thank you for your custom, we aim to process all orders as fast as we can.
Thanks Peter Corbitt
www.petersspares.com