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Shipping And Handling

UK Deliveries

We currently ship via Royal Mail 1st Class and various courier services. We quote standard shipping rates for UK delivery on our website based on the value of the shopping added to you cart. Orders received on Saturdays / Sundays will be shipped on the following Monday and if received on Bank Holidays will be sent the following Tuesday. 

Collection

Collection can be made in store free of charge please select collection when placing your order and you will receive an email once your order is ready to collect. Please only collect after being notified that your items are ready. Click And Collect In Store Monday - Saturday 10am-5pm

Courier Service We do require a Home or Mobile telephone number and a delivery date or special instructions of where to leave courier parcels if no one is home. (Parcels can't be left without a signature.) 

Our Current Postage Rates UK Orders: (Including off shore Islands) £0.00 up to £100.00 £5.00 By Royal Mail Postage and Packing Or 2nd Class £3.99. (Southern Ireland is covered as Tracked Airmail and is £18.20) Standard Royal Mail delivery is covered for a Retail value of £20.00 for the complete parcel to cover loss or damage. (If you need higher insurance please select Courier Shipping) UK orders: £100.01 up to £500.00 (Except Southern Ireland, Scottish Highlands & UK Islands See Below for prices) Up to 30 kilos £8.99 By Courier / Shipping Company or Special Delivery Items are insured up to £500 These deliveries must be signed for. (24 Hour Delivery Service) Any orders £500 - £1000 are £17.98 as they will need to be shipped in two parcels to enable the £500.00 compensation per parcel.

Scottish Lowlands:DD, DG, EH, FK, G ,KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, KA (Except 27 & 28) Up to 30 kilos £8.99 Per order up to £500 or £15.98 Any orders £500 - £1000 are £15.98 as they will need to be shipped in two parcels to enable the £500.00 compensation per parcel. (24 Hour Delivery Service)

Other Courier Regions: 

Northern Ireland BT1-17 & BT18+ Up to 30 kilos £23.99 Per order up to £500.00 Any orders £500.00 - £1000 are £47.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (48 Hour Delivery Service) 

Scottish Highlands 24Hr: AB31-38,AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50 Up to 30 kilos £28.99 Per order up to £500 Any orders £500 - £1000 are £57.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel (24 Hour Delivery Service) 

Scottish Offshore 48Hr: HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA,41-49, PA60-80, PH42-44 Up to 30 kilos £28.99 Per order up to £500 Any orders £500 - £1000 are £57.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (48 Hour Delivery Service dependent on Ferry Scheduals & Weather) 

Republic Of Ireland Ireland, Eire 'None Post Code Areas': Up to 20 Kilos £23.99 Per order up to £500 Any orders £500 - £1000 are £47.98 as they will be shipped in two parcels to enable the £500 compensation per parcel. (48-72 Hour Delivery Service) 

Isle Of Wight & Scilly: PO30-41 Up to 30 kilos £24.99 Per order up to £500 Any orders £500 - £1000 are £49.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (24 Hour Delivery Service) 

Jersey, Guernsey, Alderney, Herm, Sark, Isle Of Man: £29.99 Per order up to £500.00 Any orders £500 - £1000 are £59.98 as they will be shipped in two parcels to enable the £500 compensation per parcel. (24-48 Hour Delivery Service)

Claims for lost Royal Mail posted items can be claimed for after 15 working days after the due date of delivery (for 1st class this is the next working delivery day) up to the Retail value of £20.00 under the new Royal Mail terms so we suggest for piece of mind using the courier Service. Claims for damaged parcels must be made to us as soon as possible. Claims for lost or damaged parcels sent by Special Delivery can not be made until 10 working days have elapsed from the due date of delivery. (for Special Delivery this is after the guaranteed delivery date) Claims will be submitted by us to Royal Mail in writing and take approximately 14 days to be determined by Royal Mail, you will be contacted after this time to offer replacement goods or a full refund. Claims to Couriers or Shipping Companies will be submitted in writing by us within 7 days of loss or damage and may take up to 6 weeks to be determined by the Courier or Shipping Company, you will be contacted after this time to offer replacement goods or a full refund.

OVERSEAS DELIVERIES

Delivery Schedule

We deliver your order right away. We will normally send your order to you within 1-2 business days. International orders are generally received in under 3 days. Mail is collected from our store Monday to Friday at 4pm we will try to ship all orders received the before 1.30pm as much as is humanly possible.

Back Orders

If your item is not in stock for any reason, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait for the item to be delivered by our suppliers.

Tax Charges

For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Paypal payments are placed within the secure paypal web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. (Please see our Terms for more information).

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01642 909794 (International +44 01642 909794) or write to us at 2J Brighouse Business Village Riverside Park Middlesbrough Teesside TS2 1RT United Kingdom

For items that are not faulty:-

Our returns policy is as per, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that come into force in the UK on 13th June 2014. 

These Regulations apply in relation to contracts entered into on or after that date. 

Regulations superseded, the following do not apply in relation to contracts entered into on or after 13th June 2014— the Consumer Protection (Distance Selling) Regulations 2000, the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008.

The consumer (you) may cancel the sale at any time in the cancellation period without giving any reason, and without incurring any liability except under these provisions— 
(a) where enhanced delivery chosen by consumer; 
(b) where value of goods diminished by consumer handling; 
(c) where goods are returned by consumer.

Normal cancellation period.

The cancellation period ends as follows for sales contracts; the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of, (a) the consumer, or (b) a person, other than the carrier, identified by the consumer to take possession of them. 

Exercise of the right to withdraw or cancel. 

To withdraw an offer to enter into a distance or off-premises contract, the consumer must inform the trader of the decision to withdraw it. By either phone call or Email.

To cancel a contract of sales (under regulation 29(1) Of, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations), the consumer must inform the trader of the decision to cancel it. Either by phone call or Email.

Where the consumer informs the trader by sending a communication (Phone call or Email), the consumer is to be treated as having cancelled the contract in the cancellation period if the communication is sent before the end of the period. 

Peters Spares must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise. 

If the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price. 

For the purposes of the above paragraph handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.

It is not Peters Spares responsibility to collect the goods, the consumer must— 
(a) send them back, or (b) hand them over to the trader or to a person authorised by the trader to receive them.

The consumer must bear the direct cost of returning goods 

The address to which goods must be sent is, Peters Spares Model Railways Ltd, Unit 2J Brighouse Business Village, Riverside Park, Middlesbrough, TS2 1RT, without undue delay and in any event not later than 14 days after the day on which the consumer informs the trader of the cancellation. 

Once your goods have arrived back to the trader, we will refund you by your original payment method unless agreed by the consumer.

Return of faulty goods:-

Peters Spares Model Railways Ltd, fully complies with, The Consumer Rights Act 2015.

The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.

The following are statutory rights, under a goods contract.

Goods to be of satisfactory quality.

Goods to be fit for particular purpose.

Goods to be as described. 

Other pre-contract information included in contract. 

Goods to match a sample. 

Goods to match a model seen or examined. 

Trader to have right to supply the goods etc. 

What remedies are there? If statutory rights under a goods contract are not met.

Consumer’s rights to enforce terms about goods.

Right to reject.

Partial rejection of goods. 

Time limit for short-term right to reject.

Right to repair or replacement 

Right to price reduction or final right to reject