Delivery Terms
Shipping And Handling
UK Deliveries
We currently ship via Royal Mail 1st Class / 2nd Class / Special Delivery and various courier services. We quote standard shipping rates for UK delivery on our website based on the value of the shopping added to you cart. Orders received on Saturdays / Sundays will be shipped on the following Monday and if received on Bank Holidays will be sent the following Tuesday.
Collection
Collection can be made in store free of charge please select collection when placing your order and you will receive an email once your order is ready to collect. Please only collect after being notified that your items are ready. Click And Collect Monday - Saturday 10am-5pm You can either text our dedicated collection mobile on arrival (07763 232237) Let us know your order number, car registration and leave a door or boot open, we will deliver your items to you or come in and collect in store with your order number.
Courier Service We do require a Home or Mobile telephone number and a delivery date or special instructions of where to leave courier parcels if no one is home. (Parcels can't be left without a signature.)
Our Current Postage Rates UK Orders: (Including off shore Islands) £0.00 up to £100.00 £5.00 By Royal Mail 1st class / £3.99 Royal Mail 2nd class Postage and Packing. (Southern Ireland is covered as Tracked Airmail and is £18.20) Standard Royal Mail delivery is covered for a Retail value of £20.00 for the complete parcel to cover loss or damage. (If you need higher insurance please select Courier Shipping) UK orders: £100.01 up to £500.00 (Except Southern Ireland, Scottish Highlands & UK Islands See Below for prices) Up to 30 kilos £8.99 By Courier / Shipping Company or Special Delivery Items are insured up to £500 These deliveries must be signed for. (24 Hour Delivery Service) Any orders £500 - £1000 are £17.98 as they will need to be shipped in two parcels to enable the £500.00 compensation per parcel.
Scottish Lowlands:DD, DG, EH, FK, G ,KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, KA (Except 27 & 28) Up to 30 kilos £8.99 Per order up to £500 or £15.98 Any orders £500 - £1000 are £15.98 as they will need to be shipped in two parcels to enable the £500.00 compensation per parcel. (24 Hour Delivery Service)
Other Courier Regions:
Northern Ireland BT1-17 & BT18+ Up to 30 kilos £28.99 Per order up to £500.00 Any orders £500.00 - £1000 are £57.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (48 Hour Delivery Service)
Scottish Highlands 24Hr: AB31-38,AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50 Up to 30 kilos £28.99 Per order up to £500 Any orders £500 - £1000 are £57.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel (24 Hour Delivery Service)
Scottish Offshore 48Hr: HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA,41-49, PA60-80, PH42-44 Up to 30 kilos £26.99 Per order up to £500 Any orders £500 - £1000 are £53.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (48 Hour Delivery Service dependent on Ferry Scheduals & Weather)
Republic Of Ireland Ireland, Eire 'None Post Code Areas': Up to 20 Kilos £23.99 Per order up to £500 Any orders £500 - £1000 are £47.98 as they will be shipped in two parcels to enable the £500 compensation per parcel. (48-72 Hour Delivery Service)
Isle Of Wight & Scilly: PO30-41 Up to 30 kilos £12.99 Per order up to £500 Any orders £500 - £1000 are £25.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (24 Hour Delivery Service)
Jersey, Guernsey, Alderney, Herm, Sark, Isle Of Man: £28.99 Per order up to £500.00 Any orders £500 - £1000 are £57.98 as they will be shipped in two parcels to enable the £500 compensation per parcel. (24-48 Hour Delivery Service)
Claims for lost Royal Mail posted items can be claimed for after 15 working days after the due date of delivery (for 1st class this is the next working delivery day) up to the Retail value of £20.00 under the new Royal Mail terms so we suggest for piece of mind using the courier Service. Claims for damaged parcels must be made to us as soon as possible. Claims for lost or damaged parcels sent by Special Delivery can not be made until 10 working days have elapsed from the due date of delivery. (for Special Delivery this is after the guaranteed delivery date) Claims will be submitted by us to Royal Mail in writing and take approximately 14 days to be determined by Royal Mail, you will be contacted after this time to offer replacement goods or a full refund. Claims to Couriers or Shipping Companies will be submitted in writing by us within 7 days of loss or damage and may take up to 6 weeks to be determined by the Courier or Shipping Company, you will be contacted after this time to offer replacement goods or a full refund.
OVERSEAS DELIVERIES
Worldwide By Royal Mail Tracked Insured Airmail. The website will show and estimated price however if your order is too large or too heavy we may have to come back to you and advise this.
Email us at [email protected] or telephone us on 00 44 1642 909794.
Delivery Schedule We will normally send your order to you within 1-2 business days. International orders are generally received in under 3 days. Mail is collected from our store Monday to Friday at 4pm we will try to ship all orders received the before 1.30pm as much as is humanly possible.
Back Orders If your item is not in stock for any reason, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait for the item to be delivered by our suppliers.
Tax Charges For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free.
Claims for lost Royal Mail posted items can be claimed for after 30 working days after the due date of delivery up to the Retail value of £20.00 under the new Royal Mail terms so we suggest for piece of mind using the courier Service. Claims for damaged parcels must be made to us as soon as possible. Claims for lost or damaged parcels sent by Tracked can not be made until 30 working days have elapsed from the due date of delivery. Claims will be submitted by us to Royal Mail in writing and take approximately 14 days to be determined by Royal Mail, you will be contacted after this time to offer replacement goods or a full refund. Claims to Couriers or Shipping Companies will be submitted in writing by us within 7 days of loss or damage and may take up to 6 weeks to be determined by the Courier or Shipping Company, you will be contacted after this time to offer replacement goods or a full refund.
Delivery Schedule
We will normally send your order to you within 1-2 business days. International orders are generally received in under 3 days. Mail is collected from our store Monday to Friday at 4pm we will try to ship all orders received the before 1.30pm as much as is humanly possible.
Back Orders
If your item is not in stock for any reason, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait for the item to be delivered by our suppliers.
Tax Charges
For orders made from the UK 20.00% VAT is included For the European Union 20.00% VAT is included, for any orders over 150 Euros will have the VAT refunded. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Paypal payments are placed within the secure paypal web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. (Please see our terms and conditions for more information).
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01642 909794 or write to us at 2H 2J 2K Brighouse Business Village Riverside Park Middlesbrough Teesside TS2 1RT United Kingdom