GPDR PRIVACY & COOKIES POLICY

Peters Spares Model Railways Ltd do not share buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Unless required by fraud prevention agencies and law enforcement agencies 

WHO WE ARE

When we refer to "we" or "us" in our privacy policy, we are referring to any of the constituent parts of our business: 
Peters Spares Model Railways Ltd, trading at 2H, 2J & 2K Brighouse Business Village, Riverside Park Middlesbrough TS2 1RT

Our website: www.petersspares.com 
Our eBay store: www.stores.ebay.co.uk/peterssparesmodelrailwaysltd

WHAT INFORMATION DO WE HOLD?

A, Personal information provided to us such as your name, address, telephone number, email address, age, gender, eBay user id, website login, password and any enquiries or feedback from you, including by phone, email, post, or via social media. 
B, We take payment details when you place an order online, these details are held by our payment processor PaymentSense, and we only have access to the last four digits of your payment card for identification purposes or refunds. PayPal payments: we have no access to card data.
For Telephone orders we destroy any card details with a crosscut shredder as soon as they are processed through our card machine. Phone calls are recorded on a secure server with Yay our telecoms provider. 
C, Information about services or products that we have provided to you in the past, including the service(s) or product(s) provided, when and where, the amount that you paid, billing address and where the item was sent (if applicable), and any other information required to process a transaction; 
D, Information on how you use our website(s); 
E, Regarding our email newsletters, we hold your name and email address, and the specific preferences for which type of information that you wish to receive. We also hold details of opens and clicks on these emails, to measure campaign effectiveness to improve future communications.

YOUR RIGHTS, ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

By law, you can request access to the information that we hold about you. If we agree that we are obliged to fulfil the request, we will provide it free of charge and within 30 days of receiving the request. Before doing so we may ask for further information or proof of identity so that we can correctly identify you on our database. 
If any of the information that we retain is incorrect or out of date you may ask us to correct it. 
Contact us via one of the methods shown below if you wish to exercise any of these rights.

HOW LONG DO WE STORE YOUR INFORMATION?

We retain your personal information for as long as required, to provide you with high quality service whenever you contact us regarding our goods or services. Your information is in accordance with the relevant laws and regulations, and not longer than necessary.

SOCIAL MEDIA

When you interact with our social media accounts (e.g. liking or sharing posts, leaving reviews) please note that your information may be visible to the providers of the social media account, as well as other users. It is your responsibility to ensure your privacy settings are set to an appropriate level that you are comfortable with.

SECURITY

Peters Spares has security measures in place to make sure that your data is protected. 
Access to the non-public areas of our building is restricted to those who are meant to be there, and all visitors (company representatives) are supervised in areas where they may be able to gain access to personal data. 
Computers in our buildings are password protected, and staff log out when not in use or when unattended by staff. 
Access controls to our information technology, such as firewalls etc. 
We will never ask for your login password by email, phone, or face to face. 
We will never ask you for any personal information that is not required to carry out the specific service requested.

DATA COLLECTED BY THIS SITE IS USED TO

1. Take and fulfil customer orders, payments & refunds. 
   b. Administer and enhance the site and service. 
   c. Only disclose information to third-parties for goods delivery purposes. Any customer that wishes for their details to be removed from our system(s) can do so by contact us in writing at the below address and we will be happy to do this for you. 
   d. Ensure our customers are genuine to help prevent fraud. 
   e. Conduct tailored email marketing to those who opt in.

FRAUD PREVENTION

We have systems in place to help protect our customers and ourselves from fraud. If false or incorrect information is provided and fraud identified, personal information may be passed to fraud prevention agencies. This data may be accessed by law enforcement agencies

COOKIES

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. 
Cookies are tiny text files stored on your computer when you visit certain web pages. These pieces of information are used to improve the services we provide to you. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To purchase products on our website, you will need cookies enabled. If you don't wish to enable cookies, you can still browse the site and use it for research purposes. 
We do have relationships with carefully-selected suppliers who may also set cookies during your visit.

• Google Analytics. [Cookie names: _utma _utmb _utmc _utmz ]. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information see Google's Privacy Policy
• Google Map. [ Cookie name: NNID PREF]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them. 
Learn how to remove cookies set on your device. 
We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

POLICY CHANGE DATE

This version of the Peters Spares Model Railways Ltd. Privacy Policy was implemented in June 2021.

CONTACT US

If you would like to exercise one of the rights above, or have a question or complaint about this policy, please contact us by one of the methods below. 
Post To:
Peters Spares Model Railways Ltd 2H, 2J & 2K Brighouse Business Village, Riverside Park Middlesbrough TS2 1RT, United Kingdom 
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more. 
Email: [email protected]

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.