Terms & Conditions

About us

Peters Spares Model Railways Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page or at sales@petersspares.com

Our contact details:

Peters Spares Model Railways Ltd 2J Brighouse Business Village Riverside Park Middlesbrough Teesside TS2 1RT United Kingdom

Phone: 01642 909794 Fax:

Email: sales@petersspares.com

VAT Registration Number 983 9762 50

Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you are local or passing by and you don't want to risk the stock selling to another customer you can use our collection option you then have the choice to pay by card or Paypal, we will have the goods ready for your arrival and will email you once they are ready to collect.

If paying by card please bring the card when you collect as proof of purchase.

The stock levels are shown just under the RRP Price & Now Price or Our Price (Dependent on the page you are on). The 'Add' to cart quantity can be altered to suit your order up or down then click 'Add'. The web site will not allow you to order more than what is held in stock. Orders can be placed as long as the 'add' to cart button is active. If the product shows out of stock with no add to cart button the item(s) can't be ordered until new stock arrives. If you wish to order more than we hold in stock or the stock level is O please contact us so we can make a special order for you. You are able to use our stock enquiry form and we can get back to you with the next availability details for the item.

We accept credit, debit card & Paypal payments. If you are shopping from Outside the UK, place your order and your credit or debit card company will convert the transaction to your own currency.

We accept all credit and debit cards except American Express. We do not charge for any item unless you agree for us to do so. Backordered items are charged with the customers permision. You may send your credit card information via phone, or via this web site.

Orders by Credit or Debit card must be over the value of £5.00 We also accept Paypal. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If you wish to pay in store or by cheque please call in or call 01642 909794 and we can take your order and reserve the items for 7 days.

All items Shown on our web site have One - Two prices if there is one price this is the Price you will pay, if Two prices are shown the Higher is the RRP Price the lower is the price you pay.

Shipping And Handling

UK Deliveries

We currently ship via Royal Mail 1st Class and various courier services. We quote standard shipping rates for UK delivery on our website based on the value of the shopping added to you cart. Orders received on Saturdays / Sundays will be shipped on the following Monday and if received on Bank Holidays will be sent the following Tuesday.

Collection

Collection can be made in store free of charge please select collection when placing your order and you will receive an email once your order is ready to collect.

Courier Service

We do require a Landline or Mobile telephone number and a delivery date or special instructions of where to leave courier parcels if no one is home.

Our Current Postage Rates

UK deliveries: We currently ship via Royal Mail 1st Class andvarious courier services. We quote standard shipping rates for UK delivery on our website based on the value of the shopping added to you cart. Orders received on Saturdays / Sundays will be shipped on the following Monday and if received on Bank Holidays will be sent the following Tuesday.

Courier Service: We do require a Home or Mobile telephone number and a delivery date or special instructions of where to leave courier parcels if no one is home. (Parcels can't be left without a signature.)

Our Current Postage Rates UK Orders: (Including off shore Islands) £0.00 up to £50.00 £4.00 By Royal Mail Postage and Packing. (Southern Ireland is covered as Airmail and is £4.99) Standard Royal Mail delivery is covered for a Retail value of £20.00 for the complete parcel to cover loss or damage. (If you need higher insurance please select Courier Shipping) UK orders: £50.01 up to £500.00 (Except Southern Ireland, Scottish Highlands & UK Islands See Below for prices) Up to 30 kilos £7.99 By Courier / Shipping Company or Special Delivery Items are insured up to £500 These deliveries must be signed for. (24 Hour Delivery Service)

Scottish Lowlands: DD, DG, EH, FK, G ,KY, ML, TD, AB1-16, AB21-25, AB30, AB39, PA1-19, KA (Except 27 & 28) Up to 30 kilos £7.99 Per order up to £500 or £15.98 Any orders £500 - £1000 are £13.98 as they will need to be shipped in two parcels to enable the £500.00 compensation per parcel. (24 Hour Delivery Service)

Other Courier Regions

Northern Ireland: BT1-17 & BT18+ Up to 30 kilos £23.99 Per order up to £500.00 Any orders £500.00 - £1000 are £47.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (48 Hour Delivery Service)

Scottish Highlands 24Hr: AB31-38,AB40-56, IV1-2, IV4-13, IV30-32, IV36-39, PA21-27, PH4-29 Up to 30 kilos £23.99 Per order up to £500 Any orders £500 - £1000 are £47.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel (24 Hour Delivery Service)

Scottish Highlands 48Hr: IV-3-11, IV14-20, IV22-28, IV40-49, IV52-54, IV63, KW1-14, PA28-40, PH30-40, PH49-50 Up to 30 kilos £23.99 Per order up to £500 Any orders £500 - £1000 are £47.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel (48 Hour Delivery Service)

Scottish Offshore 48Hr: PA20, PA45, PH42-44 Up to 30 kilos £25.99 Per order up to £500 Any orders £500 - £1000 are £51.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (48 Hour Delivery Service dependent on Ferry Scheduals & Weather)

Scottish Highlands & Offshore 72Hr: HS1-9, KA27-28, KW15-17, IV51, IV55-56, PA41-44, PA46-88, PH41-44, ZE1-3 Up to 30 kilos £25.99 Per order up to £500 Any orders £500 - £1000 are £51.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (72 Hour Delivery Service dependent on Ferry Scheduals & Weather)

Republic Of Ireland Ireland, Eire 'None Post Code Areas': Up to 20 Kilos £23.99 Per order up to £500 Any orders £500 - £1000 are £47.98 as they will be shipped in two parcels to enable the £500 compensation per parcel. (48-72 Hour Delivery Service)

Isle Of Wight & Scilly: PO30-41 Up to 30 kilos £24.99 Per order up to £500 Any orders £500 - £1000 are £49.98 as they will need to be shipped in two parcels to enable the £500 compensation per parcel. (24 Hour Delivery Service)

Jersey, Guernsey, Alderney, Herm, Sark, Isle Of Man: £25.99 Per order up to £500.00 Any orders £500 - £1000 are £51.98 as they will be shipped in two parcels to enable the £500 compensation per parcel. (24-48 Hour Delivery Service)

Overseas Deliveries

Europe: £0.00 up to £50.00 £4.99 By Royal Mail untracked Airmail service. Orders Between £50.00 - £500.00 by Tracked & Insured Airmail £19.20

Worldwide: £0.00 up to £50.00 £7.25 By Royal Mail untracked Airmail service. Orders between £50.00 - £500.00 by Tracked & Insured Airmail £29.20

Claims for lost Royal Mail posted items can be claimed for after 15 working days after the due date of delivery (for 1st class this is the next working delivery day) up to the Retail value of £20.00 under the new Royal Mail terms so we suggest for piece of mind using the courier Service. Claims for damaged parcels must be made to us as soon as possible. Claims for lost or damaged parcels sent by Special Delivery can not be made until 10 working days have elapsed from the due date of delivery. (for Special Delivery this is after the guaranteed delivery date) Claims will be submitted by us to Royal Mail in writing and take approximately 14 days to be determined by Royal Mail, you will be contacted after this time to offer replacement goods or a full refund. Claims to Couriers or Shipping Companies will be submitted in writing by us within 7 days of loss or damage and may take up to 6 weeks to be determined by the Courier or Shipping Company, you will be contacted after this time to offer replacement goods or a full refund.

Delivery Schedule

We deliver your order right away. We will normally send your order to you within 1-2 business days. International orders are generally received in under 3 days. Mail is collected from our store Monday to Friday at 4pm we will try to ship all orders received the before 1.30pm as much as is humanly possible.

Back Orders

If your item is not in stock for any reason, we will back order for you. You will always be emailed or called with the option to cancel your order if you would rather not wait for the item to be delivered by our suppliers.

Tax Charges

For orders made from the UK or the European Union, 20.00% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. PayPal payments are placed within the secure PayPal web site.

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. (Please see our Terms for more information).

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01642 909794 (International +44 01642 909794) or write to us at 2J Brighouse Business Village Riverside Park Middlesbrough Teesside TS2 1RT United Kingdom

Credit Card Security

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

Guarantee

We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. (Please see our Terms for more information).

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01642 909794 (International +44 01642 909794) or fax us on or write to us at 2J Brighouse Business Village Riverside Park Middlesbrough Teesside TS2 1RT United Kingdom.

Privacy Policy

Peters Spares Model Railways Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to take and fulfill customer orders. Administer and enhance the site and service. Only disclose information to third-parties for goods delivery purposes. Any customer that wishes for thier details to be removed from our system(s) is able to do so by contact us in writing and we will be happy to do this for you.

Returns Policy

For items that are not faulty:-

Our returns policy is as per, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that come into force in the UK on 13th June 2014.

These Regulations apply in relation to contracts entered into on or after that date.

Regulations superseded, the following do not apply in relation to contracts entered into on or after 13th June 2014— the Consumer Protection (Distance Selling) Regulations 2000, the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008.

The consumer (you) may cancel the sale at any time in the cancellation period without giving any reason, and without incurring any liability except under these provisions—

(a) where enhanced delivery chosen by consumer;

(b) where value of goods diminished by consumer handling;

(c) where goods are returned by consumer.

Normal cancellation period.

The cancellation period ends as follows for sales contracts; the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of, (a) the consumer, or (b) a person, other than the carrier, identified by the consumer to take possession of them.

Exercise of the right to withdraw or cancel.

To withdraw an offer to enter into a distance or off-premises contract, the consumer must inform the trader of the decision to withdraw it. By either phone call or Email.

To cancel a contract of sales (under regulation 29(1) Of, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations), the consumer must inform the trader of the decision to cancel it. Either by phone call or Email.

Where the consumer informs the trader by sending a communication (Phone call or Email), the consumer is to be treated as having cancelled the contract in the cancellation period if the communication is sent before the end of the period.

Peters Spares must make the reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise.

If the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.

For the purposes of the above paragraph handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.

It is not Peters Spares responsibility to collect the goods, the consumer must—

(a) send them back, or (b) hand them over to the trader or to a person authorised by the trader to receive them.

The consumer must bear the direct cost of returning goods

The address to which goods must be sent is, Peters Spares Model Railways Ltd, Unit 2J Brighouse Business Village, Riverside Park, Middlesbrough, TS2 1RT, without undue delay and in any event not later than 14 days after the day on which the consumer informs the trader of the cancellation.

Once your goods have arrived back to the trader, we will refund you by your original payment method unless agreed by the consumer.

Return of faulty goods:-

Peters Spares Model Railways Ltd, fully complies with, The Consumer Rights Act 2015.

The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations and the Supply of Goods and Services Act.

The following are statutory rights, under a goods contract.

Goods to be of satisfactory quality.

Goods to be fit for particular purpose.

Goods to be as described.

Other pre-contract information included in contract.

Goods to match a sample.

Goods to match a model seen or examined.

Trader to have right to supply the goods etc.

What remedies are there? If statutory rights under a goods contract are not met.

Consumer’s rights to enforce terms about goods.

Right to reject.

Partial rejection of goods.

Time limit for short-term right to reject.

Right to repair or replacement

Right to price reduction or final right to reject